Entering the unknown data-zone - Users don't know everything
The Problem
Nearly every application needs the users to enter data in forms for further processing.
Problems arise, if a user should enter data he/she does not know yet. Databases therefore support the null-value that means unknown.
I had the case where people had to enter data for a textbox, but they didn't have the information, so they entered "???". If they would have left it blank they only had one query to determine what entries have to be corrected - one without symbols that could be wildcards.
So how can data be marked as unknown?
Checkbox
Take as example the checkbox-control. It can have either the selected or non-selected state.
If you use it to indicate that an action has already happened, you won't have a problem. But what happens, if you want to ask for an option? You need to define one default-value. So what happens, if the user, who is answering the questionnaire, does not know an answer? The control cannot be marked as undefined.
Textbox
Another example can be the textbox-control. A user could enter a name of a person and there is a field for a middle name. What does it mean, if the field is empty? Does the person not have a middle name? Or is it yet unknown?
If you use a textbox on a form and want to save it, how do you distinguish these cases? The input will always be an empty string.
Option or radio-buttons
As worse is the usage of a group of options from a view of usability. With this control, you can define a list of possible values, where only one entry can be selected at the same time. If you don't select one entry, you can even indicate the state "unknown". But if you accidently catch one option, you cannot reset it to unselected. The only possibility is to clear the whole form and lose all previously entered data.
Switch or combobox
Similar to the radio-buttons, you can select one of many predefined options. And there is the same issue once you select one entry. It is not possible to reset the state of the control to no option.
Conclusion
Many of the currently used controls don't support the possibility to save an "unknown" value. Either the programmer have to implement these possibilities or the users will create their own workaround.
Settings for privacy
This page uses cookies to save the user's privacy-settings. We do not have a stake in how linked pages analyze, process or save data. Since, we only show such content after the agreement of the user.
This applies to sharing-functions of social-media-content like twitter or facebook and embedded videos of youtube.
Einstellungen für Datenschutz
Diese Seite verwendet Cookies, um die Datenschutzeinstellungen des Benutzers zu speichern. Wir haben keinen Einfluss darauf, welche Daten verlinkte Seiten analysieren, verarbeiten oder speichern. Aus diesem Grund werden solche Inhalte nur nach vorheriger Einwilligung des Benutzers angezeigt.
Dies betrifft Funktionen für das Teilen von Inhalten auf sozialen Medien (Twitter und Facebook) sowie eingebundene Videos von youtube.